WE KNOW WHAT MAKES A GOOD WINE TEL: 0141 882 0039

Terms & Conditions

Delivery.
Delivery will be made between Mondays and Fridays, usually between 9.00am and 5.00pm
The more information you are able to provide on the location of delivery and who to deliver to if you are out will help immensely and can keep our service as efficient as possible.

The security of your wine is very important to us and when you leave alternative delivery addresses or location we ask that you make sure that you are happy with the arrangement.  Only persons over the age of 18 are allowed to sign for goods.
Orders can be delivered to an alternative address subject to all the usual security checks by your credit card issuer.

Orders via carrier must be in round dozens or mutliples thereof to ensure safety of the delivery, alternatively special carrier charges may apply.
Charges.
Delivery is charged at £10 plus VAT, free on orders over £200

Returns.
We will arrange for a replacement / credit / refund for any wine that is not up to standard.
Please contact us via the website or telephone 0141 882 0039 and one of our team will call you to make any arrangements.

Alexander Wines  will at all times adhere to any legal restrictions imposed on us in connection with the sale of alcohol.

By submitting payment details to Alexander Wines you will be submitting an order which will incorporate all these terms.

When you place an order you guarantee that you have the authority to accept and do accept our terms and conditions. You must be at least 18 years old to place an order with us. This contract is made on the terms of these conditions, which are governed by Scots Law, and the jurisdiction of the Scottish Courts.

A contract will exist as soon as we take payment and issue an Alexander Wines order confirmation email. On receipt of your order confirmation email please check all details carefully, and contact us straight away at enquiries@alexander-wines.co.uk  if anything appears incorrect.

Wine Stock
Very occasionally we may run out of a particular wine without notice. Should this be the case we will contact you to discuss your order and advise of a later delivery date or recommend an alternative bottle or case. If our suggested wines do not meet with your requirements or if the new delivery date does not meet with your approval we will arrange a full refund.

Customer complaints
If you have a problem with Alexander Wines, please notify us by emailing us at enquiries@alexander-wines.co.uk   We strive to acknowledge all communications with 24 hours and to resolve any matter with the shortest possible delay.

Prices

All Alexander Wines prices are in £’s sterling including VAT (at 20%) and displayed as either per case or per bottle (75cl) prices. We make a charge of 2% for credit card transactions, and no charge for debit card transactions. We endeavour to ensure that the pricing on the website is accurate, however occasionally we may make an error. We reserve the right, at our discretion, at any time to amend our website prices, offers and products. All prices quoted are subject to confirmation at time of order.

Special offers/Promotions.
Special offer wines and Champagnes are subject to availability at time of going on offer and we reserve the right to terminate/withdraw any special offer/promotion at any time, without prior notice.  Promotion offers from Alexander Wines do not have a cash value.

Delay or Diverting an order
Should you wish to delay, divert or stop delivery of your wine order this must be done immediately and in writing to enquiries@alexander-wines.co.uk .  We will do our best to accommodate your needs depending on the status of your order.
As we process payment as soon as your order has been confirmed, your account is immediately debited to the sum of your order value and we can not refund.  Therefore cancelling an order constitutes non delivery of product not a cash refund

Governing Law
This contract for the sale and purchase of goods ordered shall be governed by and construed in all respects in accordance with Scots law and the Scottish Courts shall have jurisdiction to resolve any disputes between us.

Website Use
The following terms and conditions will apply to: (a) your use of our web site; (b) our supply of products and services; and (c) our dealings with you. By entering, accessing or using our web site in any way, you agree to comply with our terms and conditions. If you do not accept our terms and conditions in full, you must stop using our web site immediately. It is a condition of use of this web site that only people aged 18 or over are allowed to register/book.

Disclaimer of Warranty
Separate terms and conditions may apply to certain products, services and materials available through this website. If this is the case this will be brought to your attention. Subject to this, no express or implied warranties of any kind are made in respect of this website or the products, services and materials available through it.
Alexander Wines does not warrant that this website will operate uninterrupted or error/virus free or that the information on this website is accurate or complete.
Data Protection
Any personal information you submit to Alexander Wines will be dealt with in accordance with our Privacy Policy.

Alexander Wines promotes sensible drinking at all times www.drinkaware.co.uk/

Links
This web site contains links to external web sites. These links are provided so you can find out further information quickly and easily. Please note that we are not responsible for the content of these web sites.